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Shipping & Returns


Shipping Options and Rates

The following chart provides estimated processing, shipping and delivery timelines for orders. The estimated delivery information in your order may show an earlier date, and you may receive your order sooner or later depending on order processing factors and, in the case of standard shipping, transit timelines

Orders placed in Netherland. Our Website can be shipped to the Germany and international.

Our Website orders cannot be shipped to store locations. All iD orders ship via DHL and Fedex Standard and arrive in approximately 3-5 days. Expedited shipping options are not available.

Returns
Most products purchased on can be returned for any reason within 60 days of the shipping date.

Our Website members always get free returns. Membership is free. Register with today.

Please review the returns policy below for specific product return guidelines.

For items purchased at a retail store or from a authorized retailer, please review the retail store returns process.

RETURNS PROCESS

If you wish to return your order, you can initiate the return online or return your product to a retail store. See the store return instructions for more details.

To return your order online, follow these steps:

1.Start the online returns process.

2.Sign in to your account, or sign in as a guest, and follow the on-screen prompts.

3.In the final step of the returns process, you will be provided with a mailing label that you can download and print, have emailed or sent via standard mail. Registered members will receive a prepaid mailing label.

If you wish to order a new product, you can initiate the return online, then call us to place a new order. We'll waive the shipping costs for the new order.

If you received your product as a gift, please see gift return options.

Due to warehouse maintenance, returns are currently being processed within 7 days of receipt.

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